Privacy Policy for Creekview Realty

Last updated: 10/28/24

Thank you for choosing Creekview Realty. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, https://creekviewrealty.com, and our flat-fee real estate services. Creekview Realty operates this site on WordPress, utilizing WooCommerce to process transactions, RingCentral for SMS notifications, Google Analytics for site insights, and Google Ads pixel tracking for targeted advertising. Your privacy and security are our top priorities.

1. Introduction

Creekview Realty, headquartered in Flower Mound, TX, was established in 2002 to provide affordable, flat-fee real estate services designed to empower buyers and sellers by reducing traditional commission costs. Our commitment is to transparency and privacy protection. This Privacy Policy explains our practices regarding the collection, use, and safeguarding of your personal information as well as the steps we take to ensure your data is secure.

2. Types of Information Collected

When you use our services, we may collect the following types of personal information:

  • Personal Identification Information: Includes name, address, email address, and phone number.
  • Payment Information: Details required for processing transactions through WooCommerce (note: payment information is securely handled by our payment processor and is not stored on our servers).
  • Listing Information: Details related to property listings you submit to our service.
  • Usage Information: Automatically collected data, such as IP addresses, browser types, device information, site activity, and interactions with Google Analytics and Google Ads pixel.

3. Method of Information Collection

We collect your information in the following ways:

  • Direct Collection: Through forms you fill out on our website, purchases you make, and communications you send.
  • Automated Collection: Using cookies and tracking technologies, including Google Analytics and Google Ads pixel, which gather data to enhance your experience and improve site functionality.
  • Third-Party Collection: Through third-party services such as WooCommerce for e-commerce, RingCentral for SMS communication, and Google for analytics and advertising.

4. Purpose of Data Collection

We collect your data for the following purposes:

  • Order Processing: To process transactions and provide flat-fee services.
  • Customer Support: To respond to inquiries and assist with any issues.
  • Communication and Updates: To send relevant updates on listings, transactions, and account status via email or SMS (with your consent).
  • Site Analytics and Improvement: To improve our offerings and website based on insights from Google Analytics.
  • Targeted Advertising: To deliver relevant ads through Google Ads pixel.
  • Legal Compliance: To comply with legal and regulatory requirements.

5. Data Security Measures

We prioritize the security of your data and have implemented the following measures to safeguard it:

  • Data Encryption: Secure protocols are used to protect data during transmission and storage.
  • Access Control: Data access is restricted to authorized personnel only.
  • Security Audits: Regular reviews to maintain best practices in data protection and update our security infrastructure.

6. Data Sharing

We do not sell or share your personal information with third parties except under the following circumstances:

  • Compliance with Laws: When required by legal or regulatory authorities.
  • Service Providers: Trusted providers (e.g., payment processors, SMS providers, analytics providers) that assist us in operating our site. These providers are contractually bound to maintain the confidentiality and security of your data.
  • Note:
    • The SMS opt-in or phone numbers provided for SMS notifications are securely managed and are not shared under any circumstances.

7. User Rights

You have the right to:

  • Access and Update: View or update your personal information.
  • Opt-Out of Tracking and Communications: Choose to opt out of Google Analytics, Google Ads tracking, or SMS/email communications.
  • Request Data Deletion: Request the deletion of your data where applicable.
  • Data Portability: Obtain a copy of the data we hold about you in a commonly used format.

If you wish to exercise any of these rights, please contact us at the information provided below.

8. Cookies and Tracking Technologies

We use cookies and tracking technologies, including Google Analytics and Google Ads pixel, to enhance your browsing experience, improve site functionality, and enable targeted advertising. You can adjust your browser settings to block cookies; however, please note this may impact your website experience.

9. SMS Terms & Conditions

By providing your mobile phone number and opting in to receive SMS messages from Creekview Realty, you agree to the following terms and conditions:

Message Frequency

  • You may receive up to 4 messages per month related to your real estate listing, transaction updates, and important account notifications
  • Message frequency may vary based on your account activity and communication preferences

Opt-In/Opt-Out

  • You can opt in to SMS notifications by checking the appropriate box during registration.
  • To stop receiving SMS messages at any time, text STOP to 214-696-4663 or contact us directly
  • You can also reply HELP for assistance with SMS messaging

Carriers Supported SMS service is available for all major U.S. wireless carriers, including but not limited to AT&T, T-Mobile, Verizon, Sprint, and their affiliates.

Messaging Costs Message and data rates may apply. Please consult your wireless service provider regarding their messaging and data fees.

Privacy & Security

  • Your mobile phone number will be securely stored and managed through our SMS service provider, RingCentral
  • We will not share or sell your mobile number to third parties
  • SMS communications are not encrypted and may include information about your real estate transaction

Consent

  • By opting in to SMS messages, you confirm that:
    • You are the owner or authorized user of the mobile device
    • You are 18 years or older
    • You have the authority to agree to these SMS terms and conditions
    • You consent to receive automated SMS messages from Creekview Realty and our service providers

Contact For questions about our SMS service or assistance with SMS-related issues, please contact:

Changes to SMS Terms We reserve the right to modify these SMS terms and conditions at any time. Any changes will be reflected in an updated version of this privacy policy.

10. Contact Information

If you have questions or concerns regarding this Privacy Policy or your personal data, please contact us at:

Creekview Realty
3201 Cross Timbers Road
Building 6, Suite 600
Flower Mound, TX 75028
Phone: 214-696-4663
Email: li******@cr*************.com

This Privacy Policy may be updated periodically to reflect changes in our practices or regulations. Please review this page for the latest information on our privacy practices.